Ichnaea Refund and Cancellation Policy (Beta)

Effective date: October 2, 2026

This policy is part of the Ichnaea Terms of Service. It applies to monthly plans bought during the paid beta.

The short version

Cancel anytime. You will not be charged again.
If Ichnaea failed to deliver because of a problem on our side, ask within 7 days of the charge and we will refund that month.
Charged twice or charged by mistake? We refund it, no time limit.
Unused verified mobiles do not roll over.

Cancelling

How. Email labington1022@gmail.com from the email address on your account and say you want to cancel. We will confirm within 1 business day.

What happens next.

You will not be charged again.
You keep access until the end of the month you already paid for.
We do not refund part of a month because you cancelled partway through it, except as described below.
Export any Results you want to keep before your access ends. After that, we delete your account data as described in our Privacy Policy.

Refunds when the Service fails to deliver

When you qualify. You can get a refund of that month's charge if:

you ask within 7 days of the charge; and
Ichnaea did not work for you because of a problem on our side (for example, searches kept failing, verified mobiles were not delivered, or line-type checks stopped working), and we could not fix it within 3 business days of your report.

How much. The full month's charge.

What does not qualify:

Leads that did not turn into customers.
Numbers that went unanswered, were disconnected, or changed hands after we checked them.
A search area that simply has fewer businesses than you hoped for.
Forgetting to cancel before a renewal, once the 7-day window has passed.
Accounts suspended or closed for breaking our Acceptable Use and Compliance Policy.

Billing mistakes

If you are charged twice, charged for two plans at once, or charged an amount you did not agree to, tell us and we will refund the extra charge, whenever you notice it.

Your monthly allowance

Only verified mobiles (numbers labeled YES) count toward your allowance. Numbers labeled NO or UNCHECKED are free and never count.
Your allowance resets on the 1st of each calendar month in your account's time zone. It does not reset on your billing date.
Unused allowance does not roll over to the next month and has no cash value.
When you reach your allowance, searches pause. We never charge overage fees.

If you signed up with a founding price or promo code, it applies for the period stated when you signed up. If you cancel and come back later, the founding price may no longer be available.

Changing plans

During the beta, email labington1022@gmail.com to upgrade or downgrade. We will make the change so you are never billed for two plans at the same time.

Failed payments

If a payment fails, your allowance pauses until the payment goes through. Stripe will retry the charge. We do not charge late fees.

If we end the beta or shut down the Service

If we end the beta or stop offering the Service partway through a month you paid for, we will refund the unused part of that month.

Enterprise plans

Enterprise plans follow the terms in your order form or invoice.

How to ask for a refund

Email labington1022@gmail.com from the email address on your account. Include the date of the charge and a short description of what went wrong. We will reply within 2 business days.

Approved refunds go back to your original payment method through Stripe. Your bank may take 5 to 10 business days to show the refund.

If you have a problem with a charge, please contact us before disputing it with your bank. We can usually fix it faster.

Contact

Ichnaea 1050 E. Flamingo Rd, S107 PMB 1259, Las Vegas, NV 89119 labington1022@gmail.com